Hello, am Josh

Analytical and dynamic IT professional with over 5 years of proven effectiveness in managing service requests, troubleshooting complex issues, and delivering high-quality solutions. Skilled in network and server monitoring, cloud migrations, and IT service management. Experienced in implementing best practices, optimizing customer service operations, and collaborating across teams to enhance productivity. Adept at maintaining operational continuity, administering networks, and ensuring prompt escalation and resolution of issues. Dedicated to continuous improvement and driving exceptional IT support in fast-paced environments with a comprehensive skill set including managerial and technical expertise.